{"id":5164,"date":"2026-05-22T15:46:17","date_gmt":"2026-05-22T03:46:17","guid":{"rendered":"https:\/\/whitenighttarot.com\/refund-policy\/"},"modified":"2026-05-22T16:59:07","modified_gmt":"2026-05-22T04:59:07","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/whitenighttarot.com\/zh-hant\/refund-policy\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"<h1>Refund and Cancellation Policy<\/h1>\n<p><strong>Effective date:<\/strong> 22 May 2026<br \/><strong>Last updated:<\/strong> 22 May 2026<\/p>\n<p>This Refund and Cancellation Policy applies to all one-on-one tarot reading sessions booked through whitenighttarot.com. By making a booking, you agree to the rules set out below.<\/p>\n<h2>1. Cancellation by You (the Customer)<\/h2>\n<p><strong>All bookings are non-refundable in cash.<\/strong> Customer-initiated cancellations do not entitle you to a monetary refund, regardless of how much notice is given.<\/p>\n<p>If you can no longer attend your scheduled session, you may request to <strong>reschedule<\/strong> instead (see Section 2).<\/p>\n<h2>2. Rescheduling by You<\/h2>\n<p>If you cannot attend your scheduled session, you may submit a reschedule request through your customer account (booking panel) on our website.<\/p>\n<ul>\n<li>Each reschedule request is reviewed by us and approved or declined at our discretion, depending on availability and the circumstances.<\/li>\n<li>We recommend requesting as early as possible, as last-minute requests are harder to accommodate.<\/li>\n<li>Rescheduling does not entitle you to a cash refund.<\/li>\n<\/ul>\n<p>If you need help with a reschedule, you can also email whitenighttarot@gmail.com with your booking name and the original session date.<\/p>\n<h2>3. Cancellation or Rescheduling by Us<\/h2>\n<p>If we need to cancel or reschedule your session (for example, due to illness, technical issues, or unavoidable circumstances), we will offer you:<\/p>\n<ul>\n<li>A full refund, <strong>or<\/strong><\/li>\n<li>The option to reschedule at a mutually agreeable time at no additional cost.<\/li>\n<\/ul>\n<p>We will notify you as soon as practicable.<\/p>\n<h2>4. Completed Sessions<\/h2>\n<p>Once a session has taken place, it is <strong>non-refundable<\/strong>. This is because:<\/p>\n<ul>\n<li>The service has been delivered.<\/li>\n<li>Tarot readings are interpretive in nature, and customer satisfaction with the *content* of a reading is subjective and cannot reasonably form the basis of a refund.<\/li>\n<\/ul>\n<p>By booking and attending a session, you acknowledge and accept this.<\/p>\n<h2>5. Technical Issues During a Session<\/h2>\n<p>If a session is disrupted by a technical problem on <strong>our<\/strong> side (e.g., we cannot connect, our equipment fails) that we cannot resolve within a reasonable time during the session:<\/p>\n<ul>\n<li>We will offer to complete the remaining time on a rescheduled date at no extra cost, <strong>or<\/strong><\/li>\n<li>Refund a proportionate amount based on the time lost.<\/li>\n<\/ul>\n<p>If the disruption is caused by <strong>your<\/strong> side (e.g., your internet, your device), the session is treated as delivered for the time we were available, and no refund will be issued.<\/p>\n<h2>6. No-Show<\/h2>\n<p>If you do not attend the scheduled session and have not notified us at least 24 hours in advance, no refund will be issued. We will hold the slot for <strong>15 minutes<\/strong> from the scheduled start time before treating it as a no-show.<\/p>\n<h2>7. Refund Method<\/h2>\n<p>Approved refunds will be processed:<\/p>\n<ul>\n<li>Through the original payment method (PayPal).<\/li>\n<li>Within <strong>10 business days<\/strong> of approval.<\/li>\n<li>The refunded amount may take additional time to appear in your account, depending on your bank or card provider.<\/li>\n<\/ul>\n<h2>8. Disputed Charges and Chargebacks<\/h2>\n<p>If you believe a charge is incorrect, <strong>please contact us first<\/strong> at whitenighttarot@gmail.com. We will respond within 3 business days and aim to resolve the issue directly.<\/p>\n<p>Filing a chargeback through your bank or PayPal *without first contacting us* is treated as a breach of these Terms and may result in:<\/p>\n<ul>\n<li>Forfeiture of any pending refund.<\/li>\n<li>A permanent block from booking future sessions.<\/li>\n<\/ul>\n<h2>9. Service Quality Concerns<\/h2>\n<p>If you have concerns about the *conduct* of a session (e.g., the reader was inappropriate, the technical setup was poor on our end), please email whitenighttarot@gmail.com within <strong>7 days<\/strong> of the session. We will review the case in good faith and may offer a partial refund, credit, or rescheduled session at our discretion.<\/p>\n<p>Concerns about the *content or interpretation* of a tarot reading are not grounds for a refund (see section 4).<\/p>\n<h2>10. Consumer Rights<\/h2>\n<p>Nothing in this policy excludes or limits your rights under the <strong>Consumer Guarantees Act 1993<\/strong> or the <strong>Fair Trading Act 1986<\/strong> (New Zealand) where they apply. If our services do not meet a relevant statutory guarantee, you may be entitled to a remedy under those Acts.<\/p>\n<h2>11. Contact<\/h2>\n<p>For all refund or cancellation requests, please contact:<\/p>\n<p><strong>Email<\/strong>: whitenighttarot@gmail.com<\/p>\n<p>Please include:<\/p>\n<ul>\n<li>Your full name (as on the booking)<\/li>\n<li>The date and time of the booked session<\/li>\n<li>Your reason for the request<\/li>\n<\/ul>\n<p>We aim to respond within <strong>3 business days<\/strong>.<\/p>\n<hr>\n<h1>\u9000\u6b3e\u4e0e\u53d6\u6d88\u653f\u7b56 (Refund and Cancellation Policy)<\/h1>\n<p><strong>\u751f\u6548\u65e5\u671f\uff1a<\/strong> 2026 \u5e74 5 \u6708 22 \u65e5<br \/><strong>\u6700\u540e\u66f4\u65b0\uff1a<\/strong> 2026 \u5e74 5 \u6708 22 \u65e5<\/p>\n<p>\u672c\u9000\u6b3e\u4e0e\u53d6\u6d88\u653f\u7b56\u9002\u7528\u4e8e\u901a\u8fc7 whitenighttarot.com \u9884\u7ea6\u7684\u6240\u6709\u4e00\u5bf9\u4e00\u5854\u7f57\u89e3\u8bfb\u670d\u52a1\u3002\u5b8c\u6210\u9884\u7ea6\u5373\u8868\u793a\u60a8\u540c\u610f\u4ee5\u4e0b\u89c4\u5219\u3002<\/p>\n<h2>1. \u5ba2\u6237\u53d6\u6d88<\/h2>\n<p><strong>\u6240\u6709\u9884\u7ea6\u4e0d\u63a5\u53d7\u73b0\u91d1\u9000\u6b3e<\/strong>\u3002\u5ba2\u6237\u4e3b\u52a8\u53d6\u6d88\u7684\uff0c\u65e0\u8bba\u63d0\u524d\u591a\u4e45\u901a\u77e5\uff0c\u5747\u4e0d\u4e88\u9000\u6b3e\u3002<\/p>\n<p>\u5982\u60a8\u56e0\u6545\u65e0\u6cd5\u53c2\u4e0e\uff0c\u53ef\u6539\u4e3a\u7533\u8bf7<strong>\u6539\u671f<\/strong>\uff08\u8be6\u89c1\u7b2c 2 \u6761\uff09\u3002<\/p>\n<h2>2. \u5ba2\u6237\u6539\u671f<\/h2>\n<p>\u5982\u60a8\u65e0\u6cd5\u6309\u65f6\u53c2\u4e0e\uff0c\u53ef\u901a\u8fc7\u672c\u7f51\u7ad9\u7684<strong>\u5ba2\u6237\u8d26\u6237\uff08\u9884\u7ea6\u9762\u677f\uff09<\/strong>\u63d0\u4ea4\u6539\u671f\u7533\u8bf7\u3002<\/p>\n<ul>\n<li>\u6bcf\u4e2a\u6539\u671f\u7533\u8bf7\u7531\u6211\u65b9\u5ba1\u6838\uff0c\u4f9d\u636e\u6863\u671f\u4e0e\u5177\u4f53\u60c5\u51b5<strong>\u914c\u60c5\u6279\u51c6\u6216\u9a73\u56de<\/strong>\u3002<\/li>\n<li>\u5efa\u8bae\u5c3d\u65e9\u63d0\u51fa\u7533\u8bf7\uff0c\u4e34\u8fd1\u9884\u7ea6\u65f6\u95f4\u7684\u8bf7\u6c42\u8f83\u96be\u5b89\u6392\u3002<\/li>\n<li>\u6539\u671f\u4e0d\u6784\u6210\u73b0\u91d1\u9000\u6b3e\u7684\u7406\u7531\u3002<\/li>\n<\/ul>\n<p>\u5982\u6539\u671f\u9047\u5230\u95ee\u9898\uff0c\u4e5f\u53ef\u53d1\u90ae\u4ef6\u81f3 whitenighttarot@gmail.com\uff0c\u6ce8\u660e\u9884\u7ea6\u59d3\u540d\u548c\u539f\u9884\u7ea6\u65f6\u95f4\u3002<\/p>\n<h2>3. \u6211\u65b9\u53d6\u6d88\u6216\u6539\u671f<\/h2>\n<p>\u5982\u56e0\u4e0d\u53ef\u6297\u529b\uff08\u5982\u751f\u75c5\u3001\u6280\u672f\u95ee\u9898\u3001\u7a81\u53d1\u60c5\u51b5\uff09\u6211\u4eec\u987b\u53d6\u6d88\u6216\u6539\u671f\uff0c\u6211\u4eec\u5c06\u63d0\u4f9b\u4ee5\u4e0b\u9009\u9879\uff1a<\/p>\n<ul>\n<li><strong>\u5168\u989d\u9000\u6b3e<\/strong>\uff0c\u6216<\/li>\n<li><strong>\u514d\u8d39\u6539\u671f<\/strong>\u81f3\u53cc\u65b9\u90fd\u65b9\u4fbf\u7684\u65f6\u95f4\u3002<\/li>\n<\/ul>\n<p>\u6211\u4eec\u5c06\u5c3d\u5feb\u901a\u77e5\u60a8\u3002<\/p>\n<h2>4. \u5df2\u5b8c\u6210\u7684\u89e3\u8bfb<\/h2>\n<p><strong>\u89e3\u8bfb\u4e00\u65e6\u5b8c\u6210\uff0c\u4e0d\u4e88\u9000\u6b3e<\/strong>\u3002\u539f\u56e0\uff1a<\/p>\n<ul>\n<li>\u670d\u52a1\u5df2\u4ea4\u4ed8\u3002<\/li>\n<li>\u5854\u7f57\u89e3\u8bfb\u672c\u8eab\u5177\u6709\u8be0\u91ca\u6027\u8d28\uff0c\u5ba2\u6237\u5bf9\u89e3\u8bfb<strong>\u5185\u5bb9<\/strong>\u7684\u6ee1\u610f\u7a0b\u5ea6\u5177\u6709\u4e3b\u89c2\u6027\uff0c\u4e0d\u6784\u6210\u9000\u6b3e\u7406\u7531\u3002<\/li>\n<\/ul>\n<p>\u5b8c\u6210\u9884\u7ea6\u5e76\u53c2\u4e0e\u89e3\u8bfb\u5373\u89c6\u4e3a\u60a8\u7406\u89e3\u5e76\u540c\u610f\u6b64\u6761\u6b3e\u3002<\/p>\n<h2>5. \u89e3\u8bfb\u4e2d\u7684\u6280\u672f\u95ee\u9898<\/h2>\n<p>\u5982\u89e3\u8bfb\u56e0<strong>\u6211\u65b9<\/strong>\u6280\u672f\u95ee\u9898\u4e2d\u65ad\uff08\u5982\u6211\u65b9\u65e0\u6cd5\u63a5\u901a\u3001\u6211\u65b9\u8bbe\u5907\u6545\u969c\uff09\u4e14\u77ed\u65f6\u95f4\u5185\u65e0\u6cd5\u89e3\u51b3\uff1a<\/p>\n<ul>\n<li>\u6211\u4eec\u5c06\u63d0\u4f9b\u53e6\u7ea6\u65f6\u95f4<strong>\u514d\u8d39\u8865\u5b8c\u5269\u4f59\u65f6\u957f<\/strong>\uff0c\u6216<\/li>\n<li>\u6309\u635f\u5931\u65f6\u95f4<strong>\u6309\u6bd4\u4f8b\u9000\u6b3e<\/strong>\u3002<\/li>\n<\/ul>\n<p>\u5982\u4e2d\u65ad\u539f\u56e0\u6765\u81ea<strong>\u5ba2\u6237\u65b9<\/strong>\uff08\u5982\u60a8\u7684\u7f51\u7edc\u3001\u60a8\u7684\u8bbe\u5907\uff09\uff0c\u6309\u6211\u65b9\u53ef\u670d\u52a1\u7684\u65f6\u957f\u89c6\u4e3a\u5df2\u4ea4\u4ed8\uff0c\u4e0d\u4e88\u9000\u6b3e\u3002<\/p>\n<h2>6. \u7f3a\u5e2d<\/h2>\n<p>\u5982\u60a8\u672a\u6309\u65f6\u53c2\u4e0e\u89e3\u8bfb\uff0c\u4e14\u672a\u5728 24 \u5c0f\u65f6\u524d\u901a\u77e5\u6211\u4eec\uff0c\u4e0d\u4e88\u9000\u6b3e\u3002\u4ece\u7ea6\u5b9a\u5f00\u59cb\u65f6\u95f4\u8d77\uff0c\u6211\u4eec\u5c06\u4e3a\u60a8<strong>\u4fdd\u7559 15 \u5206\u949f<\/strong>\uff0c\u8d85\u65f6\u6309\u7f3a\u5e2d\u5904\u7406\u3002<\/p>\n<h2>7. \u9000\u6b3e\u65b9\u5f0f<\/h2>\n<p>\u7ecf\u6279\u51c6\u7684\u9000\u6b3e\u5c06\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u5904\u7406\uff1a<\/p>\n<ul>\n<li>\u9000\u56de\u60a8<strong>\u539f\u652f\u4ed8\u6e20\u9053<\/strong>\uff08PayPal\uff09\u3002<\/li>\n<li>\u5728\u6279\u51c6\u540e <strong>10 \u4e2a\u5de5\u4f5c\u65e5\u5185<\/strong>\u5b8c\u6210\u5904\u7406\u3002<\/li>\n<li>\u5b9e\u9645\u5230\u8d26\u65f6\u95f4\u53ef\u80fd\u56e0\u60a8\u7684\u94f6\u884c\u6216\u5361\u53d1\u884c\u65b9\u800c\u5f02\u3002<\/li>\n<\/ul>\n<h2>8. \u4e89\u8bae\u4ea4\u6613\u4e0e Chargeback<\/h2>\n<p>\u5982\u60a8\u8ba4\u4e3a\u67d0\u7b14\u6263\u6b3e\u6709\u8bef\uff0c<strong>\u8bf7\u5148\u8054\u7cfb\u6211\u4eec<\/strong>\uff1awhitenighttarot@gmail.com\u3002\u6211\u4eec\u5c06\u5728 3 \u4e2a\u5de5\u4f5c\u65e5\u5185\u56de\u590d\u5e76\u5bfb\u6c42\u76f4\u63a5\u89e3\u51b3\u3002<\/p>\n<p><strong>\u672a\u4e8b\u5148\u8054\u7cfb\u6211\u4eec<\/strong>\u5c31\u5411\u94f6\u884c\u6216 PayPal \u53d1\u8d77 chargeback\uff0c\u89c6\u4e3a\u8fdd\u53cd\u672c\u6761\u6b3e\uff0c\u6211\u4eec\u53ef\u80fd\uff1a<\/p>\n<ul>\n<li>\u53d6\u6d88\u4efb\u4f55\u5f85\u5904\u7406\u7684\u9000\u6b3e\u3002<\/li>\n<li>\u6c38\u4e45\u7981\u6b62\u60a8\u9884\u7ea6\u672a\u6765\u7684\u89e3\u8bfb\u3002<\/li>\n<\/ul>\n<h2>9. \u670d\u52a1\u8d28\u91cf\u6295\u8bc9<\/h2>\n<p>\u5982\u5bf9\u89e3\u8bfb\u7684<strong>\u8fdb\u884c\u65b9\u5f0f<\/strong>\u6709\u7591\u95ee\uff08\u5982\u89e3\u8bfb\u5e08\u884c\u4e3a\u4e0d\u5f53\u3001\u6211\u65b9\u6280\u672f\u8bbe\u7f6e\u4e25\u91cd\u5931\u8bef\u7b49\uff09\uff0c\u8bf7\u5728\u89e3\u8bfb\u540e <strong>7 \u5929\u5185<\/strong>\u90ae\u4ef6\u81f3 whitenighttarot@gmail.com\u3002\u6211\u4eec\u5c06\u79c9\u6301\u8bda\u4fe1\u539f\u5219\u5ba1\u67e5\uff0c\u5e76\u81ea\u884c\u51b3\u5b9a\u662f\u5426\u63d0\u4f9b\u90e8\u5206\u9000\u6b3e\u3001\u62b5\u7528\u5238\u6216\u514d\u8d39\u6539\u671f\u3002<\/p>\n<p>\u5bf9\u5854\u7f57\u89e3\u8bfb<strong>\u5185\u5bb9\u6216\u89e3\u91ca<\/strong>\u7684\u7591\u8651\uff0c<strong>\u4e0d\u6784\u6210\u9000\u6b3e\u7406\u7531<\/strong>\uff08\u53c2\u89c1\u7b2c 4 \u6761\uff09\u3002<\/p>\n<h2>10. \u6d88\u8d39\u8005\u6743\u76ca<\/h2>\n<p>\u672c\u653f\u7b56\u4e0d\u6392\u9664\u6216\u9650\u5236\u60a8\u4f9d\u636e\u65b0\u897f\u5170\u300aConsumer Guarantees Act 1993\u300b\u6216\u300aFair Trading Act 1986\u300b\u6240\u4eab\u6709\u7684\u6743\u5229\u3002\u5982\u672c\u670d\u52a1\u672a\u8fbe\u5230\u76f8\u5173\u6cd5\u5f8b\u4fdd\u969c\uff0c\u60a8\u53ef\u80fd\u4f9d\u636e\u8be5\u7b49\u6cd5\u5f8b\u4eab\u6709\u76f8\u5e94\u6551\u6d4e\u3002<\/p>\n<h2>11. \u8054\u7cfb\u65b9\u5f0f<\/h2>\n<p>\u6240\u6709\u9000\u6b3e\u6216\u53d6\u6d88\u8bf7\u6c42\uff0c\u8bf7\u8054\u7cfb\uff1a<\/p>\n<p><strong>\u90ae\u7bb1<\/strong>: whitenighttarot@gmail.com<\/p>\n<p>\u8bf7\u5728\u90ae\u4ef6\u4e2d\u6ce8\u660e\uff1a<\/p>\n<ul>\n<li>\u60a8\u7684\u5168\u540d\uff08\u4e0e\u9884\u7ea6\u4e00\u81f4\uff09<\/li>\n<li>\u9884\u7ea6\u7684\u65e5\u671f\u548c\u65f6\u95f4<\/li>\n<li>\u7533\u8bf7\u9000\u6b3e\/\u53d6\u6d88\u7684\u539f\u56e0<\/li>\n<\/ul>\n<p>\u6211\u4eec\u5c06\u5728 <strong>3 \u4e2a\u5de5\u4f5c\u65e5\u5185<\/strong>\u56de\u590d\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Cancellat<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5164","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/pages\/5164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/comments?post=5164"}],"version-history":[{"count":2,"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/pages\/5164\/revisions"}],"predecessor-version":[{"id":5176,"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/pages\/5164\/revisions\/5176"}],"wp:attachment":[{"href":"https:\/\/whitenighttarot.com\/zh-hant\/wp-json\/wp\/v2\/media?parent=5164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}